The Licencing Unit at the National Department of Health (DOH) has set up a new email to be used for all queries concerning dispensing licences: dispensepps@health.gov.za

CALL CENTRE NUMBER: 012 395 8314 / 8315

New Maximum Dispensing Fee:
As per Government Gazette No: 51352, dated 4 October 2024

The Dispensing fee changes as follows:
The appropriate dispensing fee as contemplated in the Act to be charged by persons licensed & must be calculated, exclusive of VAT, as follows:

(a) Where the SEP of a medicine or scheduled substance is less than one hundred and fifty rand (R150.00), the dispensing fee must not exceed 30% of the SEP in respect of that medicine or scheduled substance.

(b) Where the SEP of a medicine or scheduled substance is equal to or greater than one hundred and fifty rand (R150.00), the dispensing fee must not exceed forty-five rand (R45.00) [exclusive of VAT] in respect of that medicine or scheduled substance.

The Department took a decision not to email copies of dispensing licences due to the high number of uncollected originals, and thus, contravention of the Medicines and Related Substances Act 101 of 1965.

The original may be collected by a courier company for license holders outside of Gauteng.

Feel free to let us know should you require details of some companies that collect and courier on behalf of licence holders.